Last updated: April 29, 2025
We want every customer to feel confident shopping with Sneaker Company. Below are our refund guidelines:
Refunds are issued only after the returned item has been:
Received by our team
Inspected and approved for refund eligibility
Once your return is approved:
A refund will be issued to your original payment method within 7–10 business days
The actual time for the refund to appear on your account may vary depending on your bank or payment provider
Refunds will not be granted if:
The product was returned used or damaged
The item is missing original packaging or tags
The return was not authorized in advance via our support team
